Refund and cancellation policy

Who this applies to

Refunds are never issued automatically. We refund a payment only when the account owner or billing contact asks for it, and only if the request is made within the window and meets the conditions set out for that type of purchase. Requests outside the window or not meeting the conditions are declined.

This policy covers subscriptions, credit packs and usage (overage) charges bought from QuikSync Technologies LLP (operating quikinterview.ai). Payments may be processed by Dodo Payments, which acts as merchant of record and seller for orders placed through its checkout, or by Razorpay. Where Dodo Payments is the merchant of record, its terms also apply and it issues the refund on our instruction.

Cancelling a subscription

You can cancel at any time in Settings → Billing. Cancellation stops the next renewal: you keep the plan, its features and any remaining included credits until the end of the period you have paid for, and you are not charged again.

• Included monthly credits do not roll over and are not refunded when a period ends.
• Purchased credit packs stay usable after cancellation until they expire, 12 months after purchase.
• Downgrades take effect at the next renewal; upgrades take effect immediately and are charged the prorated difference.

Subscription refunds

You can request a full refund of the first payment of a new subscription, monthly or annual, within 14 days of paying, provided no interviews have been started on the plan. Renewal payments, and first payments after interviews have started, are not refunded for unused time or credits.

Credit pack refunds

You can request a full refund of a credit pack within 14 days of purchase, provided none of its credits have been used. Partly used packs are not refunded.

Overage and usage charges

Overage charges bill credits your team actually used beyond the plan allowance in a period, so they are not refunded except for a billing error.

Billing errors and service failures

• Duplicate charges, charges after a confirmed cancellation and incorrect amounts are refunded in full when you report them within 60 days of the charge.
• If an interview cannot run or is cut short because of a fault on our side, report it within 14 days and we restore the credits it used to your balance after checking the interview record.
• If the service is unavailable for an extended period, contact us and we will agree a fair credit or refund.

How to ask for a refund

Use the contact page at quikinterview.ai/contact with the topic Support, from the account owner or billing contact, and include the invoice or payment reference. We reply within 2 business days. Please contact us before opening a dispute with your bank, so we can resolve the charge directly.

How refunds are paid

Approved refunds go back to the original payment method, including any tax charged on the refunded amount. Banks and card issuers usually show them within 5 to 10 business days of approval. We cannot refund to a different card or account.

Your statutory rights

Nothing in this policy limits rights you have under consumer protection law where you live. We may update this policy; changes apply to purchases made after the update date shown on this page.